Wiltshire

0333 123 0321

West Yorkshire

01937 582041

Service Standards


We aim to acknowledge most letters which arrive by mail or DX within five working days and other than in exceptional cases will undertake to reply to all letters received within two weeks.

Telephone calls
where you leave a message will be returned (except those from divorcing parties who we are not allowed to speak to where we have been instructed by their solicitors).  It should be noted that if we cannot get a response after trying several times, we cannot guarantee that your call will be returned.

We aim to acknowledge most emails within three working days (again except those from divorcing parties who we are not allowed to speak to where we have been instructed by their solicitors) and other than in exceptional cases will undertake to try to reply to all e-mails received within two weeks.

In respect of faxes, to ensure that these are acknowledged, we ask that the hard copies are sent by post of DX.  Electronic systems are used to receive the faxes and there is a small chance of them going astray.  Faxes will be considered but a hard copy is needed to ensure an acknowledgement.